Returns, Refunds & Guarantee

Standard Returns — 14 Days, Unused & Unopened

Because the Halo is a personal shower-water hygiene product, a standard return is only possible while the item is still completely unused.

• Standard returns must be requested within 14 days of delivery and the product must be unopened, uninstalled, and unused, in its original sealed packaging.
• For hygiene reasons, once a showerhead or cartridge has been installed or has come into contact with water, it can no longer be returned as a standard return.
• Approved standard returns are subject to a 15% restocking fee, deducted from the refund.
• The buyer is responsible for return shipping and must use a trackable shipping method. We can't process a refund for a return we can't confirm was delivered back to us.

Damaged in transit or the wrong item? That's on us — email us with a photo within 48 hours of delivery and we'll replace it at no cost. The conditions above apply to change-of-mind returns, not to our error.

60-Day Satisfaction Guarantee

Separate from standard returns, every Halo is backed by our 60-Day Satisfaction Guarantee. If you give Halo a fair try and it genuinely doesn't perform, we'll make it right. To keep the guarantee fair for everyone, a few simple conditions apply.

1. A 30-day minimum trial

Water quality changes are gradual, so we ask that you use Halo for at least 30 days before opening a guarantee claim. This gives your hair, skin, and the filter media a fair chance to show results.

2. Simple evidence

To process a guarantee claim we ask for:

• A short video of the installed system showing it is fitted correctly (this rules out installation issues we can usually fix in minutes), and
• Photos or video showing the performance concern you're experiencing.

Most claims are resolved quickly once we see the setup — often with a simple fix or a free replacement cartridge rather than a return.

3. What the guarantee doesn't cover

• Purely subjective preferences unrelated to performance (for example, choosing a different finish or color after using the product).
• Pre-existing household plumbing conditions such as low incoming water pressure, which originate in your home's plumbing rather than the Halo itself.
• Damage from misuse, disassembly, or modification of the product or cartridge.

Where a guarantee claim is approved, we'll refund the purchase price of the system or arrange a replacement, whichever you prefer.

Shipping & Delivery

Free standard shipping on every order. Orders are processed within 1–2 business days and you'll receive a tracking link by email when your order ships.

Your Subscription

Subscribe & Save renews every 90 days at $29 with free shipping, so a fresh filter always arrives on time. You can skip, pause, reschedule, or cancel anytime from your account — no fees and no phone calls. Cancelling stops future renewals; it doesn't refund a filter that has already shipped.

Reviews, Testing & Marketing Disclosures

We care about earning your trust honestly. This section explains how to read the reviews, ratings, and product statements on our site while Aura Aiva is in its launch phase.

Reviews & ratings shown ahead of launch

Some reviews, star ratings, and review counts currently shown on our site are illustrative examples of the kind of results Halo™ is designed to deliver. They are shown ahead of launch and are not verified customer reviews. As real customers share their feedback, verified reviews will replace these examples. Results described are not a promise of the results you will experience — individual results vary.

References to doctors, dermatologists & hairstylists

Where our site says Halo is “built for the results doctors, dermatologists & hairstylists care about,” this describes the goals the product is designed around — softer, filtered shower water for hair and skin — and reflects general, widely available guidance about water quality. It is not a paid, verified, or exclusive endorsement by any specific professional, practice, or institution, and no individual professional named or implied has reviewed or endorsed the product unless we state so explicitly with their permission.

Filtration & “clinical” statements

Statements about filtration refer to the multi-stage design of the Halo cartridge and to general filtration principles — not to a specific clinical trial of our finished product unless a study is expressly cited and linked. The Halo™ Filtered Shower System is a consumer water-filtration product, not a medical device. It is not intended to diagnose, treat, cure, or prevent any disease or skin/hair condition, and these statements have not been evaluated by the U.S. Food and Drug Administration. Filtration performance can vary with your local water and usage.

Bottom line: treat pre-launch reviews and professional-standard references as marketing examples of what Halo is built to do, not as guarantees or medical advice. Questions? Email support@auraaiva.com.

How to Start a Return or Claim

Email support@auraaiva.com with your order number and a short note about what you'd like to do. We reply within one business day and will send step-by-step instructions. Please wait for our confirmation before shipping anything back.